We aim to be as flexible as possible when it comes to shipping your orders, so we offer a number of shipping methods to accommodate your needs.
Please note that orders will be dispatched same day if placed before 1pm GMT. Occasionally, there can be delays but orders will always ship within 48 hours provided all products are in stock.
Orders placed after 1pm will usually ship out the next working day.
Shipping within the UK
*The order volume status indicator at the top of every page supersedes order dispatch times.
You may return any new, unopened items within 30 days of delivery, for a full refund.
We will only cover the shipping fess for a return only if the return is a result of our error (if you received an incorrect or defective item).
Refunds are usually processed within a few days of us receiving the returned item, however, in many cases you will receive a refund immediately provided the item is returned in mint condition.
If you need to return an item, simply send us an email with your full order details.
If for any reason you are dissatisfied with a product, you may return it to us within 30 days of your date of purchase for a full refund of the purchase price. We need to verify that the product hasn't been used in its entirety before issuing a refund and so we will not issue any refunds unless the product(s) in question are returned to us first.
We offer free samples of most of our products on the front page of our stores. Please take advantage of the offer before placing an order.
Conditions for returns:
Lost Items & Replacements:
Orders within the UK
The only strict policies we have are those which concern either regular 1st class postage within the UK or regular airmail for international orders. For peace of mind and faster deliveries, please use 1st Class Signed For or Special Delivery for orders in the UK and Airsure or ISF if you are ordering from abroad.